Accessibility Statement for Decentralised Service Design (DSD) Playbook

Website accessibility statement inline with Public Sector Body (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This accessibility statement applies to: playbook.designinformatics.org

This website is run by the Institute of Design Informatics as part of the University of Edinburgh. We want as many people as possible to be able to use this application. For example, that means you should be able to:

  • change most colours, contrast levels and fonts
  • navigate most of the website using a keyboard or speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • use the website without encountering any time limits

We've also made the website text as simple as possible to understand. However, some of our content is technical, and we use technical terms where there is no easier wording we could use without changing what the text means.

Customising the website

AbilityNet has advice on making your device easier to use if you have a disability. This is an external site with suggestions to make your computer more accessible.

With a few simple steps you can customise the appearance of our website using your browser settings to make it easier to read and navigate:

Additional information on how to customise our website appearance

If you are a member of University staff or a student, you can use the free SensusAccess accessible document conversion service:

Information on SensusAccess

How accessible this website is

We know some parts of this website are not fully accessible:

  • Reflow is not enabled up to 400% without loss of content
  • Selection displays are not always clear for users who rely on keyboard navigation
  • There is no skip to main content option
  • Not all colour contrasts meet the minimum standards
  • Not all non-text content may have appropriate alternative text
  • Link text could be made more meaningful as some links are repetitive
  • There are examples of text as an image and text on images
  • The website is not fully compatible with assistive software
  • Some links open in new tabs without warning the user
  • Some heading levels are missing throughout the site
  • Some content moves on the site and users cannot stop or pause this
  • Some page titles are not informative enough
  • There are PDF documents that are not fully accessible

Feedback and contact information

If you need information on this website in a different format, including accessible PDF, large print, audio recording or braille, please contact us:

British Sign Language (BSL) users can contact us via Contact Scotland BSL, the on-line BSL interpreting service.

We'll consider your request and get back to you within 5 working days.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page, or think we're not meeting accessibility requirements, please contact us:

British Sign Language (BSL) users can contact us via Contact Scotland BSL, the on-line BSL interpreting service.

We'll consider your request and get back to you within 5 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, please contact the Equality Advisory and Support Service (EASS) directly.

The government has produced information on how to report accessibility issues: Reporting an accessibility problem on a public sector website

Contacting us by phone using British Sign Language

Contact Scotland BSL runs a service for British Sign Language users and all of Scotland's public bodies using video relay. This enables sign language users to contact public bodies and vice versa. The service operates from 8.00am to 12.00am, 7 days a week.

Technical information about this website's accessibility

The University of Edinburgh is committed to making its websites and applications accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

The following items do not comply with the WCAG 2.2 AA success criteria:

We aim to improve our website's accessibility on a regular and continuous basis. We are working towards solving these problems and expect several improvements by February 2027. The site is fully within our control.

Disproportionate burden

We are not currently claiming that any accessibility problems would be a disproportionate burden to fix.

Content that's not within the scope of the accessibility regulations

At this time we believe no content is outwith the scope of the accessibility regulations.

What we're doing to improve accessibility

We will continue to address and make improvements to the accessibility issues highlighted. Unless specified otherwise, a complete solution or significant improvement will be in place by February 2027. The site is fully under our control.

While we are in the process of resolving these accessibility issues, we will ensure reasonable adjustments are in place to make sure no user is disadvantaged. As changes are made, we will continue to review accessibility and retest the accessibility of this website.

Preparation of this accessibility statement

This statement was prepared on 27 February 2026. It was last reviewed on 27 February 2026.

The website was last tested in February 2026. The testing was carried out by the Disability Information Service at the University of Edinburgh using both automated and manual methods. The site was tested on a PC, primarily using Google Chrome alongside Mozilla Firefox and Microsoft Edge.

We ran automated testing using AXE (Google Chrome extension) and then manual testing that included:

  • Spell check functionality
  • Scaling using different resolutions and reflow
  • Options to customise the interface (magnification, font, background colour, etc.)
  • Keyboard navigation and keyboard traps
  • Data validation
  • Warning of links opening in new tab or window
  • Information conveyed in colour or sound only
  • Flashing, moving or scrolling text
  • Use with screen reading software (for example JAWS)
  • Assistive software (TextHelp Read and Write, Windows Magnifier, ZoomText, Dragon Naturally Speaking, TalkBack and VoiceOver)
  • Tooltips and text alternatives for any non-text content
  • Time limits
  • Compatibility with mobile accessibility functionality (Android and iOS)
  • Any drag functionality and alternatives
  • Consistent help function
  • No need to re-enter data already submitted
  • Any cognitive tests